Help & Support

Privacy Policy

Last updated: August 2026

BD Access ("we", "us") provides digital subscription and software access services to customers in Bangladesh. This policy explains what information we collect when you place an order and how we use it.

Information we collect

• Contact details you share with us on WhatsApp or by email to place or support an order — name, phone number, and delivery/account email address.
• Order details — the product, plan, and price you selected.
• Basic technical information (such as browser type) collected automatically while you browse the site, used only to keep the site working correctly.

How we use it

• To process and activate your order and deliver login/activation details.
• To provide support if something goes wrong with a subscription.
• To send you order-related updates on WhatsApp.

We do not sell your personal information to third parties. We only share order details with the software/streaming provider where strictly necessary to activate your subscription. Order and contact information is retained only as long as needed to support your subscription and resolve any related issues.

If you'd like your information removed from our records, message us on WhatsApp and we'll action it, subject to any orders that are still active.

Refund Policy

Last updated: September 2026

We want every order to activate correctly. If it doesn't, here's how refunds work:

• Failed or non-delivered activation: If we're unable to activate your subscription within the timeframe agreed on WhatsApp, you're entitled to a full refund or a free switch to another available product of equal value.
• Not as described: If the plan delivered doesn't match what was described at checkout (e.g. shared vs. personal account), let us know within 7 days of delivery and we'll correct it or refund the difference.
• Change of mind: Because subscriptions are activated on your account individually, we're unable to offer refunds once a plan has been successfully activated and delivered.
• Service interruptions after delivery: If a subscription stops working during its paid term due to an issue on our end, we'll repair or replace it at no extra cost. This does not cover issues caused by the provider's own policy changes, or account bans resulting from a customer's violation of that provider's terms of service.

To request a refund, message us on WhatsApp with your order details. We aim to resolve refund requests within 2–3 business days.

Terms & Conditions

Last updated: August 2026

Ordering

Orders are placed and confirmed through WhatsApp. By sending an order, you confirm the details (product, plan, and contact/delivery information) you provide are accurate. Prices shown on the site are in Bangladeshi Taka (৳) and may be updated without prior notice; the price confirmed at the time of your order on WhatsApp is the price that applies.

Account use

Subscriptions must be used in accordance with the original provider's terms of service (for example, Adobe, Google, or Netflix's own terms). BD Access is not responsible for account suspension caused by a customer's violation of the underlying provider's policies.

Shared and personal plans

Where a plan is described as "shared", multiple customers may be on the same subscription; where described as "personal", the subscription is activated solely on your account or a dedicated slot. We always state this clearly on the product page and before confirming your order.

Limitation of liability

BD Access acts as an authorized reseller/activation service for third-party digital products. We are not liable for outages, feature changes, or policy changes made by the underlying software or streaming providers themselves.

Changes to these terms

We may update these terms from time to time; the current version will always be available on this page.